Call to Schedule! (828) 551-1413

FAQ

Answers to the most common questions we're asked at Solar Suds.

Where are you located?

Coin Op self serve 7 days a week @ 505 Old US Hwy 70, Swannanoa, NC 28778. Pick up and delivery – 7 days a week. Next day delivery included. Same day delivery available with additional fee. Minimum order for pick up and delivery is $10.00.

Hours: seasonal for self serve walk in customers.

Winter hours: 8am – 8pm – last load at 7pm

Do you have a minimum dollar amount per order?

We do. Our order minimum is $25.00.

How long before you deliver my clothes?

All laundry is delivered within 24-hours unless otherwise discussed. Dry cleaning is delivered within 72-hours.

Do you charge a fee if I miss my pick up or delivery?

Unfortunately, we do. Due to the rising fuel and labor costs, we lose money if we do not pick up your laundry. We charge a one-time $25.00 fee for any missed pick up or delivery. You can reschedule your order within the secure customer area. After 3 missed scheduled services prepayment may be required.

Do you have a new customer discount?

We do! All new customers save 25% on their very first order! The discount will be reflected in the "New Order Confirmation" email receipt you receive once you schedule a pick up by placing an order.

When do you charge my credit card?

When you place an order, we do not charge your credit card, as the order you're placing is only an estimate because we do not know the accurate weight. We will pick up the clothes, process them, weigh them, update your "Shopping Cart", charge your credit card, and then deliver.

What is your pick up and delivery schedule?

We pick up and deliver Monday through Sunday from 8AM-2PM and 2PM-8PM.

What’s Included with the price per pound for pick up/delivery and drop and fold?

Choice of Gain, Tide, All Free & Clear, non toxic all natural detergents Liquid Fabric Softener Choices: Downey, Gain, White Vinegar Dryer Softener Choices: All Free & Clear Sheets, Bounce Scented Sheets, Wool dryer balls

What’s the process? How do you do my laundry?

Upon delivery your bags are weighed, separated, and inspected for stains. All colors are washed in cold and dried on medium. Whites are washed in warm and dried on medium. *Air dry is available upon request but may result in delayed delivery time. All collared shirts and pleated pants/jeans will be hung up if hangers are provided by customer. Please place delicate and specialty items in a separate bag with a note. Our laundry care specialist will contact you for specific instruction if needed.

How do I package my laundry for pick up?

As we are launching a new phase of our business we are in beginning mode. Meaning we work with what we have! For now, we ask you put laundry in trash or recycling bags no larger than 13 gallons. Put as many as you like out for pick up, but only 13 gallon bags please. We will recycle soiled/dirty bags and return your laundry in clean, eco friendly bags. We would request you use these bags to put your next pick ups in. Ultimate goal is reusable laundry bags. Until then we will employ the most sustainable practices on hand.

Problems? Questions?

Contact us by phone at (828) 551-1413 or email us at solarsudswnc@gmail.com.